Frequently Asked Questions
COMMON QUESTIONS
First Time Swimmers
We are pleased to offer a complimentary trial class to give you and your child to opportunity to see what our classes are all about! Please call to schedule your trial session today and experience the Kinder Swimmer difference!
How can I make sure its a good fit before booking?
Please review Our Classes for a complete information breakdown. However, it is important to note that most children will fit into the SWIM category.
Which category does my child fit into?
Sickness, Absence, and Tokens
What happens if my swimmer misses a class or several classes?
Tokens can be purchased by calling the office and are used to book casual sessions if you are uninterested in attending weekly. They may also be issued for absences when a doctor's note is presented.
How do I use Tokens?
As you are paying to hold your spot in the class, you will be charged for any missed sessions. However, if a doctor's note is presented, we will issue a token. You are also free to give your missed class to a friend or a new student who would like to try our program.
Trouble Finding a Class
What should I do if there are no available classes that fit my schedule?
The time to get accepted into a class varies. We recommend joining as many waitlists as possible that fit your schedule. Some factors that result in longer wait times is the summertime rush, after school hours, and weekends.
How long will it take for me to get accepted into a class from my waitlist?
If there are no available classes that fit your schedule, please book into our waitlist; once a student drops the class, the next student will be moved in. Feel free to join as many waitlists as you'd like.
DO YOU HAVE
Other Questions?
If you have any questions that weren't answered, please don't hesitate to reach out to us. We are always here to help and ensure you have all the information you need. You can call us directly for immediate assistance or send us an email, and we will respond promptly. Your satisfaction and your child's swimming success are our top priorities!